Shipping & Returns
Our Commitment to Quality
At Cacao Grove, we take pride in our premium chocolates and preserves to the highest standards. Your satisfaction is important to us.
Food Safety & Returns
Due to the nature of our handcrafted food products, we are unable to accept returns of chocolates, preserves, or other edible items once they have left our premises, except in the following circumstances:
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery with:
- Your order number
- A description of the issue
- Photographs of the damaged product and packaging
We will arrange a replacement or full refund at no additional cost to you.
Incorrect Orders
If you receive an incorrect item, please contact us within 48 hours of delivery. We will arrange for the correct item to be sent to you or provide a full refund.
Non-Food Items
Returns of non-food items (such as gift packaging or accessories) may be accepted within 14 days of receipt, provided they are unused and in their original condition.
How to Contact Us
To initiate a return or report an issue, please email us at jane@cacaogrove.com or call 07708434443.
Refunds
Approved refunds will be processed within 5-7 business days and returned to your original payment method.